Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
Looks like I'll never work in Asia again :-) I've taken some flak in CIO Asia magazine regarding views expressed on a Datamation forum.
The IT Skeptic is writing for ITSMWatch now. A recent discussion in that forum led to the IT Skeptic expressing opinions on ITIL in Asia:
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Now a regular host on ITSM Weekly Podcast Antipodean Edition
..and a regular writer on The ITSM Review.
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