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Skep's Pick: A CMDB is like a Swiss bank account This link is here because...(hover)

books

Basic Service Management

Rob England's latest book is titled Basic Service Management

Not ITSM, just SM.

Now in draft, and being reviewed by my accountant and my lawyer, amongst others. We'll see if they find it useful.

Out before Christmas 2010!

Owning ITIL now available on Amazon.co.uk, Amazon.de, Amazon.co.jp etc

The IT Skeptic's book Owning ITIL® is now available on the "other" Amazon sites such as Amazon.co.uk. It has been available for some time on Amazon.com. Essential reading for everyone planning, proposing, owning or approving Service Management projects!

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