books

Why IT books need to be different

skeptic — Fri, 06 Jan 2012 02:10:29 -0700

You know, I've read more IT books than most of the human race has, at least fifty. And most of them don't work for me for two reasons: they're too complete and too correct.

A Brief Review of Creating and Driving Service Excellence

skeptic — Tue, 29 Nov 2011 17:13:04 -0700

Creating and Driving Service Excellence looks like a handy tool for selling ITSM to the bosses.

The book Owning ITIL is now available on Kindle

skeptic — Mon, 13 Sep 2010 13:47:14 -0600

This book is essential reading for all decision makers (IT-literate or not) who are presented with an ITIL® proposal or who are asked to oversee an ITIL project, or who find something called “ITIL” or “Service Management” in their budget. It tells you what the ITIL industry won’t. For everyone else involved in ITIL projects, this book is just as essential to help you through the ITIL minefield.

Now available on Kindle.

Basic Service Management

skeptic — Wed, 09 Dec 2009 14:35:10 -0700

Rob England's latest book is titled Basic Service Management

Not ITSM, just SM.

Now in draft, and being reviewed by my accountant and my lawyer, amongst others. We'll see if they find it useful.

Out before Christmas 2010!

Owning ITIL now available on Amazon.co.uk, Amazon.de, Amazon.co.jp etc

skeptic — Tue, 26 May 2009 18:11:47 -0600

The IT Skeptic's book Owning ITIL® is now available on the "other" Amazon sites such as Amazon.co.uk. It has been available for some time on Amazon.com. Essential reading for everyone planning, proposing, owning or approving Service Management projects!

Books by the IT Skeptic

skeptic — Thu, 22 Mar 2007 19:01:48 -0600

Rob England is the IT Skeptic. Under the pseudonym of the IT Skeptic he has published the following books: