gartner

Examining the 2012 Gartner Magic Quadrant for Service Desk

Submitted by skeptic on Sat, 2012-09-08 02:18

Gartner have released a new Magic Quadrant for service desk. Get it from BMC or EasyVista (reg req). It is delightfully challenging (for a skeptic) but also disappointing.

Why are the analysts dumping IT Service Desk

Submitted by skeptic on Wed, 2011-04-20 19:40

I heard it first on @ServiceSphere's tweets. The analysts are losing interest in IT Service Desk tools.

Even Gartner say ITIL adoption is limited and falling

Submitted by skeptic on Sat, 2010-07-17 09:50

The IT Skeptic rails against Crap Factoids often enough. They're rubbish. They're even funnier when the results undermine the position of the hype-merchants keen to push them. Everyone waves around Gartner's numbers in support of their own positions, blithely ignoring the fact that Gartner just pull these statistics out of their own ...ahem... analyst. I don't see any of the ITIL zealots quoting this set though. Check out slide 7 "Polling Results: Characterization of ITIL Adoption".

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