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It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include: A webinar on How to Keep Your IT Career Secure - if you missed it you can view the archived recording here A white paper on the state of ITIL Tipu, a new approach to service improvement A new book, Basic Service Management
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Made in New Zealand by Rob England
