book review

An IT Skeptic book review: Foundations of ITSM based on ITIL V3

Submitted by skeptic on Fri, 2008-05-09 10:20

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Can the five core ITIL V3 books be compressed into one without significant loss of content? Yes it would seem so, looking at the itSMF's ITSM Library book Foundations of IT Service Management Based on ITIL V3. How useful is the result? Worth having but still not an all-out replacement for the Five for the simple reason that it isn't the official version.

The new best book for introducing yourself to ITIL V3

Submitted by skeptic on Sun, 2008-02-24 08:24

The Official Introduction to the ITIL Service Lifecycle is a great book, very useful. It is the book that ITIL Version 3 needed. But now there is another official book produced by OGC that may just be a better place for ITIL Version 3 beginners to start.

Book Review - "IT Service Management from Hell! Based on Not-ITIL®"

Submitted by skeptic on Wed, 2007-04-04 21:03

A Review of "IT Service Management from Hell! Based on Not-ITIL®" by Brian Johnson and Paul Wilkinson, editor Annelise Savill

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IT Service Management from Hell is a silly book. And along the way it makes some serious points. A balanced view of anything is far healthier than blind obedience. Give this book to your staff to lighten the mood and stimulate discussion around ITIL.

Book review: "I Think Something is Missing From ITIL" by Ian Clayton, reviewed by the IT Skeptic

Submitted by skeptic on Mon, 2007-02-05 05:00

Recently the IT Skeptic was given a review copy of the book “I Think Something is Missing from ITIL” by the author, Ian Clayton. While the influence of Clayton’s ongoing scrap with the ITIL powers-that-be colours the book and gives personal or negative content too much space, it still forms a powerful critique of ITIL, and even more importantly a fascinating set of ideas for where ITIL should be.

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