FindAboutTermsContactCommentsHelp

agile

Agile ITSM

ImageThe IT Skeptic has a day job, consulting on IT topics including ITSM (not "consulting on ITIL", oooh no, perish the thought! That's not allowed without an official OGC licence and the payment of tithe). In recent times my advice to clients has been to take a more granular - dare I say "agile" - approach to ITSM. I'm rolling this out in a formal methodology called Tipu (which I am presenting for the first time today to the local itSMF chapter).

Agile and Lean need Renaissance Man

Agile and Lean both seem to be based on idealistic, some would say naive, assumptions about human nature and capabilities.

Dev needs to understand what Ops is for

A recent blog post made me angry. This is one cause of the Dev-Ops divide: ignorance of what the other side does. I expect some of that in the trade, down at the coalface amongst Dev and Ops practitioners. I don't expect it from Forrester analysts.

A new concept goes into over-hype: Agile

The latest buzz in IT is of course Agile, and its bastard spawn DevOps. I've written before about how the change is becoming the steady state and stability the exception; and how the old mainframe-centric concepts of change control will have to adapt. I'm even confident that concepts from agile will play an important part in that. But nothing in that warrants the frenzied hype around agile right now. And most of all, nothing in that warrants letting the IT cowboys out of the corral.

Talk of IT innovation is the last gasp of the IT cowboys

All this crap about IT being innovators who lead the business is the last gasp resistance of a generation of geeks who can't stand the idea that IT is about as exciting and creative as building roads. A few road builders work in wild canyons building on steep cliffs and across great chasms inventing new solutions as they go, but the bulk of them dump gravel, roll asphalt and pour concrete. Get over it.

Syndicate content