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configuration

How to improve your service configuration data and what that means for CMDB

Submitted by skeptic on Mon, 2012-10-15 18:55

A reader asked How do you maintain the information of your complex interlinked system?

Configuration Management is a process not a thing

Submitted by skeptic on Sun, 2010-10-24 21:47

ITIL defines Configuration Management as the delivery of information but then spends most of its pages describing Configuration Management as the maintenance of a static repository of data, not an active process of serving that data to others. Let's get it clear: Configuration Management is a process not a thing

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