configuration

DevOps Configuration versus ITSM CMDB

Devops configuration tools means something quite different to ITIL configuration tools (cmdb).

This blog first gathered its following by saying that cmdb is an unhealthy aspiration for nearly all organisations.

How to improve your service configuration data and what that means for CMDB

A reader asked How do you maintain the information of your complex interlinked system?

Configuration Management is a process not a thing

ITIL defines Configuration Management as the delivery of information but then spends most of its pages describing Configuration Management as the maintenance of a static repository of data, not an active process of serving that data to others. Let's get it clear: Configuration Management is a process not a thing

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