Forrester

Why are the analysts dumping IT Service Desk

Submitted by skeptic on Wed, 2011-04-20 19:40

I heard it first on @ServiceSphere's tweets. The analysts are losing interest in IT Service Desk tools.

Dev needs to understand what Ops is for

Submitted by skeptic on Thu, 2011-03-10 01:10

A recent blog post made me angry. This is one cause of the Dev-Ops divide: ignorance of what the other side does. I expect some of that in the trade, down at the coalface amongst Dev and Ops practitioners. I don't expect it from Forrester analysts.

EasyVista HIGH danger Crap Factoid alert

Submitted by skeptic on Tue, 2010-11-30 03:09

Chokey the Chimp issues a HIGH Crap Factoid danger alert for the EasyVista claim of "a stunning 271 percent ROI over three years with payback within 12 months ". Stunning indeed.

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