vendors

ITIL snake oil - The IT Skeptic

skeptic — Fri, 26 Sep 2008 03:35:10 -0600

Once upon a time IT Service Management was a movement dedicated to improving the levels of service delivered by IT. And ITIL was a body of knowledge put together by the government as a public service and released into the public domain. The books weren't free simply because costs had to be covered.

Now it is turning into just another snake oil peddled by shiny suits.

ITIL V3 lost that down-home authenticity

skeptic — Sat, 30 Aug 2008 17:09:49 -0600

ITIL v3 has shed the down-home, amateur grittiness that provided its appeal, as I wrote recently in ITSM Watch.

Its new commercialism might help ITIL’s appeal in some sectors but it diminishes it in others. While the largest organisations and the Service Management zealots have all embraced ITIL v3 with fervour, many of the less obsessive are lukewarm in their enthusiasm for v3.

How Software Vendors Lie About ITIL Support

skeptic — Fri, 15 Aug 2008 15:27:23 -0600

Further to my posts on Vendor marketeers stretch to reach out for ITIL and It is a helpdesk so it must be ITIL, see my just-published article on ITSMWatch How Software Vendors Lie About ITIL Support [I didn't write the title :-D]

Vendor marketeers stretch to reach out for ITIL

skeptic — Mon, 21 Jul 2008 23:05:24 -0600

There are varying degrees of point-stretchedness, with so many products that claim to "deliver" or "support" or "monitor" ITIL.

The culture of acquisitions

skeptic — Wed, 16 Jul 2008 18:51:30 -0600

When I was at CA, they were pretty good at acquisition of companies. HP struggles.

Software vendors and the bait-and-switch trick

skeptic — Sat, 12 Jul 2008 16:43:50 -0600

Software vendors love the old bait-and-switch. Readers are invited to contribute examples.

MyCMDB? What are they smokin' over at Managed Objects?

skeptic — Wed, 25 Jun 2008 16:20:18 -0600

CMDB vendor proponents are often full of wind but this one is blowing a gale. What are they smokin' over at Managed Objects?

Sad news: I've been ripped off by a major vendor

skeptic — Wed, 11 Jun 2008 21:25:16 -0600

It genuinely makes the IT Skeptic sorry to say that a major ITSM content vendor has seemingly stolen my content. This kind of thing shouldn't happen. Be aware that Two Hills actively polices our intellectual property and will aggressively defend it.

The people who determine the future of ITIL training, qualifications and certification

skeptic — Thu, 29 May 2008 04:14:20 -0600

This post has been podcast
Now that OGC have outsourced ITIL certification and trainer accreditation to APMG, a private for-profit company, let us look at the people who influence the shape of ITIL V3's slowly emerging qualifications system.

The governing body advising APMG, the "senior examiners", is mostly made up of the biggest vendors. Check out the names:

The CMDB Federation proceeeds at its usual glacial pace

skeptic — Sat, 17 May 2008 04:31:21 -0600

The CMDB Federation was formed in April 2006 by CMDB vendors so they could tell people they were moving towards a common standard of interoperability, known in the CMDB world as "federation", so the group is called the Federation. Two years later what have we got to show? Glacial advance. That's the way the vendors want it.