Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
A reader wrote to ask about the line between a change and an admin task. In my usual simplistic way, the answer seems pretty clear.
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