ISO20000

Results of the IT Skeptic's poll on ISO20000 activity levels

skeptic — Fri, 20 Jun 2008 23:32:28 -0600

The IT Skeptic's poll on ISO20000 activity levels yielded some interesting results. Statistically invalid but interesting in a fun way.

Three reasons why ISO20000 certification is NOT ITIL V3 certification

skeptic — Wed, 14 May 2008 02:33:20 -0600

A new publication from OGC highlights three good reasons why an ISO20000 certification of an organisation does not provide ITIL V3 certification (and the last one applies to ITIL V2 as well).

Will ISO9000 absorb or displace ITIL?

skeptic — Mon, 12 May 2008 02:41:31 -0600

Many people, such as ITSMView, are asking the question "Is ISO 20000 set to take over ITIL?" Perhaps they should be looking over their shoulder at another ISO standard and the associated industry: ISO9000.

ITIL exams dropped from Prometric: consider ISO20000 certification as an alternative?

skeptic — Thu, 06 Mar 2008 02:00:40 -0700

The March edition of the IT Skeptic's newsletter, the Skeptical Informer, went out and it included the statement:

The certification industry still seems to have an attitude of "F*** the quality of teaching! Maximise profits!"

A little strong? That was before I knew that ITIL exams have been withdrawn from Prometric (a respected online provider of certifications). You should have heard me then!

ISO20000 gives ITIL the balls it needs to be successful

donpage — Tue, 19 Feb 2008 23:38:03 -0700

[Today as a change we have a guest blog post from Don Page. Don is a long-time ITIL person who has contributed much over the years. This post originally appeared as a comment on this blog, but I think it is important enough to move it up to a post.]

Firstly I love reading ITIL Sceptic; the passion, expertise and honesty of individuals, the stupidity and self interest of others.

As one of ITIL's biggest supporters and critics I have reached a stage where I am very frustrated with the whole “ITIL journey”, its hype; its promised outcomes.

itSMF has the mix right (for now): ITSM=ITIL

skeptic — Mon, 22 Oct 2007 16:03:00 -0600

Several people commenting privately to the IT Skeptic are worried that ITIL has taken over itSMF. ITSM is ITIL: get over it. Of course, it won't always be thus.

Is ITIL dead in the water? - The IT Skeptic

skeptic — Fri, 02 Feb 2007 02:23:51 -0700

A podcast of the original article from the IT Skeptic: Is ITIL Dead in the Water?
In five years time most organisations will consider ISO/IEC 20000 certification as a normal part of operating: a minimum benchmark. The horse has bolted with ISO/IEC 20000: the world sees it as “the ITIL standard” but OGC and itSMF have zero control of it.

You don't need a weatherman... watch everyone scramble aboard ISO20000

skeptic — Mon, 25 Dec 2006 12:29:31 -0700

"You don't need a weatherman to know which way the wind blows" [Bob Dylan]. Watch all the key ITIL players rapidly embracing ISO20000. When ITIL is just one more IT-geek thing we reminisce about to prove how long we've been around, you read the prediction of its demise here first.

The pressure on ITIL's future notches up

skeptic — Mon, 07 Aug 2006 14:57:42 -0600

Further to my "Is ITIL dead in the water?" blog entry about ISO/IEC 20000 developing a life of its own and the center of gravity moving to the USA, the plot thickens. This press release, released today, reveals another potential threat to ITIL's hegemony:

Is ITIL Dead in the Water?

skeptic — Sat, 29 Jul 2006 03:30:20 -0600

This article has been podcast

[Updated: mention of COBIT]

In five years time most organisations will consider ISO/IEC 20000 certification as a normal part of operating: a minimum benchmark. The horse has bolted with ISO/IEC 20000: the world sees it as “the ITIL standard” but OGC and itSMF have zero control of it.