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ITIL-Aligned Sharepoint? Nooooooooo!!!

Submitted by skeptic on Sun, 2011-06-26 22:14

Servicesphere brought to my attention the recently announced product from GMA that is an "ITIL-aligned SharePoint IT Service Desk Solution". I break out in a cold sweat just hearing that. So what is meant by "ITIL Aligned" and "Service Desk"?

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ITIL-Aligned Sharepoint? Nooooooooo!!!

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