itSMF

How do we feel about ITIL being a commercial product?

Submitted by skeptic on Sat, 2013-05-18 00:14

ITIL has been sold (and Prince2 - the following discussion applies just as much to all of the "Swirl" products sold). It is a commercial product. No more half-way house with OGC outsourcing publishing and accreditation: they've gone the whole hog and flogged the Swirl suite off for the corporate shilling. (First example of this in the UK Government apparently and supposedly a model for more.) How do we feel about this new situation?

Book review: IT That Matters. Business porn.

Submitted by skeptic on Mon, 2012-09-24 10:24

itSMF have published another ITSM pocket-book in conjunction with TSO: IT That Matters: An Executive's Guide to maximising [with an "s"!] the strategic value of your IT investment by Dennis Ravenelle (ISBN 978-0117080614). I'm an intellectual fan-boy: I recognise and respect superior intellect. I'm also a writer, and respect fine writing. On both counts I liked IT That Matters. And quoting Nirvana is cool.

In the end though, this is "business porn" like almost all ITSM books. I crave something I can use.

itSMF Communications

Submitted by skeptic on Tue, 2012-03-20 02:36

Whilst there are some promising signs, communications out of itSMF International to their constituent members are still limited and patchy.

COBIT 5 will be released in April

Submitted by skeptic on Wed, 2012-03-14 23:28

ISACA have announced to members that COBIT 5 will be released in "mid-April".

The release includes three publications:

  • COBIT 5 (Framework)
  • COBIT 5: Enabling Processes
  • COBIT 5 Implementation

...and a "toolkit", an undefined "set of resources". I smell spreadsheets.

Cost to ISACA members for the pdf version? Nada. Free. Suck on that Cabinet Office/TSO/itSMF.

And ISACA is providing a separate download server for members so as not to have to compete for bandwidth with the great unwashed masses.

itSMF behaviour beyond the pale

Submitted by skeptic on Thu, 2012-03-08 21:49

I'm all for a little infighting in itSMF: it keeps everyone on their toes and it keeps this blog entertained. But now somebody has gone way beyond the pale with behaviour that is utterly unacceptable in any civilised business community. In fact it is probably legally actionable. I call on ITSM community members to deal with it. This is a long post, but if you are involved in itSMF, please read it. We have a nasty problem in our midst.

Somebody spat the dummy at itSMF International

Submitted by skeptic on Wed, 2012-01-25 20:43

Somebody somewhere is really unhappy with itSMF International. They have a childish way of dealing with it.

itSMF International Board announced

Submitted by skeptic on Wed, 2012-01-25 10:40

The itSMF International Executive Board (IEB) announced Marianna Billington as chair for the coming year. Yay Marianna! Another high-flying Kiwi in ITSM. Congratulations.
Actually the news was on Twitter days ago, I think @servicesphere called it first.

A Brief Review of Creating and Driving Service Excellence

Submitted by skeptic on Wed, 2011-11-30 00:13

Creating and Driving Service Excellence looks like a handy tool for selling ITSM to the bosses.

itSMF governance

Submitted by skeptic on Sat, 2011-07-30 20:59

Perhaps a little itSMF governance might be in order over IT Governance

Rumblings at the BCS. itSMF take note.

Submitted by skeptic on Mon, 2011-07-25 05:04

Rumblings of discontent rise again at the BCS (the society-formerly-known-as-British). A year ago 50 BCS members were sufficiently pissed off that they signed a statement calling for an Extraordinary General Meeting through lack of support for the trustees or executive. Now a senior member has written a scathing article in ComputerWeekly. I think itSMF should take note.

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