itSMF

itSMF International Board announced

Submitted by skeptic on Wed, 2012-01-25 10:40

The itSMF International Executive Board (IEB) announced Marianna Billington as chair for the coming year. Yay Marianna! Another high-flying Kiwi in ITSM. Congratulations.
Actually the news was on Twitter days ago, I think @servicesphere called it first.

A Brief Review of Creating and Driving Service Excellence

Submitted by skeptic on Wed, 2011-11-30 00:13

Creating and Driving Service Excellence looks like a handy tool for selling ITSM to the bosses.

itSMF governance

Submitted by skeptic on Sat, 2011-07-30 20:59

Perhaps a little itSMF governance might be in order over IT Governance

Rumblings at the BCS. itSMF take note.

Submitted by skeptic on Mon, 2011-07-25 05:04

Rumblings of discontent rise again at the BCS (the society-formerly-known-as-British). A year ago 50 BCS members were sufficiently pissed off that they signed a statement calling for an Extraordinary General Meeting through lack of support for the trustees or executive. Now a senior member has written a scathing article in ComputerWeekly. I think itSMF should take note.

A hat-trick of itSMF conferences - it is all about the local level.

Submitted by skeptic on Tue, 2011-06-14 19:58

I have recently returned from doing three keynotes back-to-back: at the itSMF Denmark Spring Conference in Copenhagen (they have another one in Autumn as well); at itSMF Canada's National Capital Region conference in Ottawa; and the itSMF New Zealand national conference here in Wellington. How lucky was that: to get to speak in three of the friendliest countries in the world? ( A BIG thank-you to all those who made it possible). Apart from the obvious conclusion that those three countries have some of the best airports, there is one other conclusion I draw from all three events: itSMF is primarily about the local level, and needs to start acting that way.

prISM

Submitted by skeptic on Sun, 2011-04-17 11:00

The itSMF's prISM programme is rolling out worldwide. It seems to me to have a very limited market.

itSMF International Board portfolios announced

Submitted by skeptic on Tue, 2011-02-15 17:52

The itSMF International Board has settled down for the year, after the departure of Michael Kum.

itSMF sponsored training

Submitted by skeptic on Thu, 2010-10-28 19:10

There is an interesting thread on LinkedIn about itSMFUSA's offering of free Foundation training for new members. Readers are invited to comment on whether this is a good or bad thing. The IT Skeptic is not sure - certainly it stands up to scrutiny better than past arrangements at ISACA as I understand them.

Do you promise not to tell?

Submitted by skeptic on Thu, 2010-09-02 21:05

Pssst, itSMF International is calling for nominations for the International Executive Board but it's a secret so don't tell anyone ok?

If your local chapter is on the ball they will have told you... or not. Since itSMF has no international means of communication other than the website, it's a bit disappointing it is not there.

Remarkably frank, but what are the benefits of the ITIL V3 Update?

Submitted by skeptic on Mon, 2010-07-19 09:54

itSMF International have released a remarkably frank document describing the ITIL V3 Update. It's also a bit odd: it carries the banner of itSMFI but it is unsigned and undated. And it doesn't answer the question it poses: "ITIL® V3 Update, what are the benefits?"

Syndicate content