training

ITIL training fun and games at itSMFUK conference - and an end to competition?

Submitted by skeptic on Wed, 2011-11-02 02:10

The IT Skeptic hears on the grapevine that the ITIL training industry may be having a few meetings of its own at the itSMF UK conference next week. And the topics of conversation may bear on the continued competition between Examination Institutes (EIs).

Real ITIL training

Submitted by skeptic on Sat, 2011-04-30 19:05

The ITIL training industry is geared up to produce standardised certified theoretical courses. We've seen a lot of simulation games added to the mix to try to make the training a bit more practical but it is still nowhere near what I would call real ITIL training.

Castle ITIL further degrade the standards of ITIL V3 certification and training

Submitted by skeptic on Sun, 2010-06-27 19:58

It is confirmed from multiple sources that APMG have raised the number of students per instructor for ITIL V3 Intermediate courses from 12 to 18. [Update: well strictly speaking I shouldn't blame APMG, it is the almost invisible IQB, the murky body that represents all the snouts at the trough of training (and not to be confused with itSMFI's International Qualifications & Certifications ESC - the IQC)]. This is clearly recognition that ITIL V3 certification is not about teaching people anything, and will serve only to reduce the perceived market value of an ITIL Intermediate certification. Add to that the fact that this has not been announced to the public (as far as I can detect) and you can see that ITIL certification is all about the industry not the customer.

Is APMG an accreditor or a competitor for ITIL ATOs?

Submitted by skeptic on Wed, 2010-01-13 22:00

For all those who have paid lots of money to be accredited ITIL V3 training organisations (ATOs), be aware that APMG-International the Examination institute (EI) - as compared to their parent APMG Group the official OGC accreditor of all EIs - is not directing any business your way if you accredited through another EI. You know who your friends are in the ITIL world.

Pass the ITIL V3 Foundation exam in six easy and (almost) free steps

Submitted by skeptic on Sat, 2009-09-05 05:42

If you know something about IT operations (not just development) and your IQ is in triple figures then passing the ITIL V3 Foundation exam should be no big deal and no big investment. (If in doubt, read the testimonials in the comments below). Follow these six nine eight steps:
[updated 16/6/2012 ]

How to find free ITIL V3 Foundation training

Submitted by skeptic on Thu, 2009-07-30 22:11

Personally I find learning from online videos even harder than learning from online webpages ("ooh look an incoming email..."), but for those of you who can stomach death-by-video this might be a good option for you to study free for your ITIL V3 Foundation course. This post has compiled and sorted a bunch of videos created by Marco Cattaneo and alerted me to the set, but you can also access them on Marco's own playlist on YouTube.

Fast track to ITIL V3 Expert

Submitted by skeptic on Mon, 2009-06-29 10:08

Further to our discussion around the real cost of ITIL certification, readers are reminded that there still exists a fast track to Expert status that is quicker and cheaper. It still isn't that quick or cheap, but it is better than the primary path. And it won't be around for long. The ITIL Qualifications Board's latest survey shows them bunching muscles, gathering themselves for the final spring, to kill off ITIL V2 certification once and for all. (For pity's sake, have your say to try and make that as hard as possible for them). In the meantime there is another way

Are training providers experiencing a drop in certification pass rates since ITIL V3 Foundation syllabus was revised?

Submitted by skeptic on Sat, 2009-06-20 20:39

The word on the street is that they are! One training provider's blog suggested that since the latest revision of the syllabus perhaps "the exam was quite different from the course materials and the sample exam".

Interesting idea for spreading the expertise - and the risk

Submitted by skeptic on Mon, 2009-04-27 07:53

In our mobile age it becomes very difficult for employers to build a base of expertise in the organisation. It leaks. You've no sooner paid for someone's ITIL Manager's (now Expert's) certificate and they are moving on. Pink Elephant has been talking about an interesting alternative approach: an expert team.

Why do we waste money training people in ITIL? Just More Crap

Submitted by skeptic on Sat, 2009-03-28 21:14

It greatly concerns me the huge numbers of people being sent on ITIL Foundation training. Given the cost of ITIL certification, I suggest companies who send staff on theoretical ITIL training - other than the small number actually involved in designing the transformation - are wasting their money. The real target group for that theoretical training are the specialists and consutants. My recommendations are:

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