training

Public review of the ITIL V3 Foundation Syllabus: who knew?

skeptic — Sat, 20 Sep 2008 22:58:56 -0600

APMG have just run an anonymous public survey for "your valuable feedback" on the ITIL V3 Foundation Syllabus. Who knew? Oh, come on! You had a whole five days to hear about it and respond.

Give up on ITIL V3 training and certification - it is not going to change

skeptic — Fri, 05 Sep 2008 14:49:26 -0600

This post has been podcast

Yet another unhappy camper prompted me to hammer on the cold stone walls of Castle ITIL once again, right over the blood-stains of last time I tried. But I won't. I give up. ITIL training and certification isn't going to change. It has been taken over by the money engine and is lost. The real experts are elsewhere.

the world of ITIL V3 certification and training

skeptic — Tue, 12 Aug 2008 16:14:15 -0600

Most readers of this blog know this stuff but certainly not all so here's the IT Skeptic's shaky understanding of the world of ITIL V3 certification. I welcome corrections and elaborations.

ITIL V3 Intermediate exams - the money engine wins again

skeptic — Sun, 06 Jul 2008 04:06:56 -0600

With the release of the new format for ITIL V3 Intermediate exams, once again APMG and the ITIL Qualifications Board have opted for maximising profitability and sellability of product for the ITIL Version 3 training industry over maximising the quality of the resulting trainee.

Just how does itSMF involve the members?

skeptic — Sat, 28 Jun 2008 16:58:13 -0600

Just how does itSMF involve the members? What does itSMF International do for international communications? How did the ITIL Qualifications Board survey the ITIL "community"?

The people who determine the future of ITIL training, qualifications and certification

skeptic — Thu, 29 May 2008 04:14:20 -0600

This post has been podcast
Now that OGC have outsourced ITIL certification and trainer accreditation to APMG, a private for-profit company, let us look at the people who influence the shape of ITIL V3's slowly emerging qualifications system.

The governing body advising APMG, the "senior examiners", is mostly made up of the biggest vendors. Check out the names:

ITIL V3 Certification / qualifications / training

skeptic — Fri, 04 Apr 2008 04:16:37 -0600

Last updated 10th October 2008

Waiting for ITIL3 training may not have been the right decision

skeptic — Tue, 23 Oct 2007 03:16:16 -0600

Nobody has called me out on the disconnect between my past strident criticism of the training industry for flogging ITIL2 training as ITIL3 loomed, and my advice now to go for ITIL2 training and not rush into ITIL3.

You folk aren't dumb (with one or two obvious exceptions who visit occasionally), so either you aren't paying attention or you are being kind or you get that there isn't really an inconsistency.

In case you don't get it, here's my rationalisation so I can appear in public:

The trainers actually delivering ITIL version 3 Foundations certification training are NOT HAPPY

skeptic — Wed, 05 Sep 2007 00:51:48 -0600

APMG are you reading this?

The message is coming through on this blog loud and clear: the trainers actually delivering ITIL version 3 Foundations training are NOT HAPPY.

Don't get het up about ITIL V3 qualifications scheme; it is still a work in progress

skeptic — Thu, 21 Jun 2007 03:19:08 -0600

A posting on the UK itSMF member's forum by Sharon Taylor, Chief Examiner, resolves a few issues with the ITIL V3 qualifications scheme, including the 21.5 credits issue. It also states that "this is still work in development and many discussions are taking place to ensure the final form of the scheme..." So perhaps APMG's announcement was a little premature, because it certainly didn't mention any further "work in development".

The key points of Sharon's post: