This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
I got my facts wrong. Without prior feedback or pressure from anyone, I would like to apologise to OGC, the itSMF and others involved in the ITIL Version 3 Refresh for the imputation that there was no public consultation prior to the authoring of the ITIL Version 3 books.
The latest ITIL Refresh newsletter reveals that OGC sees keeping the community informed as the same thing as keeping the community involved. This is an elitist patronising attitude so typical of British government in general and OGC in particular. It is time ITIL went from a closed to an open community.