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callcentre

Acoustic shock syndrome – don’t employ nervous anxious people in your call-centre, it will cost you

Blog entry submitted by skeptic

on Wed, 2007-02-14 08:47. [nid:104]

in

callcentre

The IT Skeptic takes a break from ITIL and talks about call-centre absenteeism.

Other things the IT Skeptic is up to

It may be egotistical to think anybody cares, but for those of you visiting this site while at work, here are some links for your idle curiousity:

ITSM fun and satire
Core Practice: focusing on the minimum
Cutting the cost of IT Ops
The Digital Family Trunk: what digital legacy will you leave?
Raising a son
Writing articles
Pondering
Not getting rich on the internet
Trying to get people to quit their jobs
Chocolate in the morning
Model railroading
Consulting to keep the family fed

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