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Acoustic shock syndrome – don’t employ nervous anxious people in your call-centre, it will cost you

Submitted by skeptic on Wed, 2007-02-14 08:47

The IT Skeptic takes a break from ITIL and talks about call-centre absenteeism.

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Acoustic shock syndrome – don’t employ nervous anxious people in your call-centre, it will cost you

The Skeptical Informer

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