callcentre http://www.itskeptic.org/taxonomy/term/33 The taxonomy view with a depth of 0. en Acoustic shock syndrome – don’t employ nervous anxious people in your call-centre, it will cost you http://www.itskeptic.org/node/104 <p>The IT Skeptic takes a break from ITIL and talks about call-centre absenteeism.</p> <p><a href="http://www.itskeptic.org/node/104">read more</a></p> http://www.itskeptic.org/node/104#comments http://www.itskeptic.org/crss/node/104 callcentre Wed, 14 Feb 2007 01:47:42 -0700 skeptic 104 at http://www.itskeptic.org