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ITIL Service Delivery Manager

Submitted by skeptic on Mon, 2010-07-26 04:38

Maybe I missed it, but ITIL V3 doesn't appear to have one person owning and accountable for the customer experience. I don't mean for one service, for one process, for one customer: all of it.

The Service Delivery Tool gap?

Submitted by skeptic on Wed, 2007-02-14 19:57

A recent article raises the interesting question of why there are far more Service Support tools than Service Delivery tools. The IT Skeptic knows why. The underlying assumption of the article that I would skeptically challenge is that there is a role for Service Delivery tools.

Here is an article that raises the interesting question why there are far more Service Support tools than Service Delivery tools.

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