http://www.itskeptic.org/taxonomy/term/34 The taxonomy view with a depth of 0. en http://www.itskeptic.org/itil-service-delivery-manager <p>Maybe I missed it, but ITIL V3 doesn't appear to have one person owning and accountable for the customer experience. I don't mean for one service, for one process, for one customer: all of it.</p> <p><a href="http://www.itskeptic.org/itil-service-delivery-manager">read more</a></p> http://www.itskeptic.org/itil-service-delivery-manager#comments http://www.itskeptic.org/crss/node/1899 ITIL service delivery Sun, 25 Jul 2010 22:38:04 -0600 skeptic 1899 at http://www.itskeptic.org http://www.itskeptic.org/node/105 <p>A recent article raises the interesting question of why there are far more Service Support tools than Service Delivery tools. The IT Skeptic knows why. The underlying assumption of the article that I would skeptically challenge is that there is a role for Service Delivery tools.</p> <p><a href="http://www.itsmsolutions.com/newsletters/DITYvol3iss7.htm" target="_blank">Here is an article</a> that raises the interesting question why there are far more Service Support tools than Service Delivery tools. </p> <p><a href="http://www.itskeptic.org/node/105">read more</a></p> http://www.itskeptic.org/node/105#comments http://www.itskeptic.org/crss/node/105 ITIL service delivery technology Wed, 14 Feb 2007 12:57:37 -0700 skeptic 105 at http://www.itskeptic.org