http://www.itskeptic.org/taxonomy/term/34 The taxonomy view with a depth of 0. en http://www.itskeptic.org/node/105 <p>A recent article raises the interesting question of why there are far more Service Support tools than Service Delivery tools. The IT Skeptic knows why. The underlying assumption of the article that I would skeptically challenge is that there is a role for Service Delivery tools.</p> <p><a href="http://www.itskeptic.org/node/105">read more</a></p> http://www.itskeptic.org/node/105#comments ITIL service delivery Wed, 14 Feb 2007 12:57:37 -0700 skeptic 105 at http://www.itskeptic.org