TSO

Why Free ITIL?

skeptic — Sat, 29 Jan 2011 14:49:36 -0700

Further to my recent post on Free ITIL, several people are still asking "Why?", so let me elaborate a little on why it should happen and why you should support the idea.

The online world is used to free content. In many minds, this has come to mean free as in free beer not free as in free speech, i.e. gratis not libre. This is unfortunate but not part of the discussion today. Here we are talking about free libre content. It is how the 21st Century world will work.

ITIL publisher TSO and accreditor APMG have their contracts extended two years by OGC

skeptic — Fri, 21 Jan 2011 12:23:06 -0700

OGC has renewed the outsourcing contracts for TSO to publish ITIL books and APMG to accredit ITIL training. And if I have this right, TSO defends the copyright and APMG defends the trademarked brand. The renewal is for two years - it could have been renewed from one to five years. It just feels odd being part of a supposed professional community and this is all we hear. This must be what it was like being a resident of a medieval estate: the news filters quietly down from the castle long after all is done and dusted.

The bull in a china shop

skeptic — Thu, 09 Dec 2010 11:14:22 -0700

I flushed out some interesting feedback by talking favourably about OGC's IP protection. ITIL depends on volunteers and it is a fragile arrangement. When those volunteers' first direct official contact ever with OGC or TSO or APMG is not a certificate of appreciation but rather a cease-and-desist letter from a lawyer, that does not contribute to good will. Nor does it create the impression that we're all in this together, creating a body of knowledge for the public good. (When are you ever going to say thank-you, OGC?)

TSO embraces open public information

skeptic — Tue, 23 Nov 2010 12:48:38 -0700

I like to think I'm skeptical not cynical but some days it's tough. This latest initiative from TSO, OpenUp, has got me (and others) plunging into cynicism.

Dirty Deeds reprise - ITIL is clearly a commercial product not a community work

skeptic — Tue, 21 Sep 2010 16:08:55 -0600

Why did OGC get control of ITIL licensing content back from the British Government agency (OPSI) that is tasked with making government IP freely available to the public or at least free from monopolistic trading on it? Did TSO spit the dummy at the competition for their ITIL product sales? Or is it just that OGC are tasked with becoming a profit centre instead of a body for the public good? And where does that leave all the volunteers who so willingly contribute to the promotion and translation of ITIL? Who are they working for? We've had our share of commercial dirty deeds in ITIL's past but this latest lot may be the most troubling. (and check out this amazing video from the 1970s: AC/DC in their early days on Australian TV)

The IT Skeptic looks at ITIL Lite

skeptic — Sun, 18 Jul 2010 03:53:06 -0600

The IT Skeptic was pretty scathing of Malcolm Fry's first ITIL V3 Complementary Publication, Building an ITIL-Based Service Management Department. Personally I wouldn't buy it (again). Malcolm's second "official" V3 book ITIL Lite is different. It is worth buying just for Chapter 2: "a simple but effective approach to ITIL process engineering". I got several great ideas from it and the overall methodology is a good one. But ITIL Lite has several fundamental assumptions that many will disagree with. These assumptions will mislead an already confused user community, and I think they spoil the rest of the book.

OGC and TSO release ITIL V3 Update scope and development plan

skeptic — Thu, 18 Feb 2010 12:12:36 -0700

Fresh out of the pan today, the Scope and Development Plan: ITIL® V3 Update is released. (Thanks Liz for the tip!) I'm getting ready to leave for the Pink Elephant conference in Las Vegas (see you there! Come to my sessions, or see me in booth 203), so I may not get time to comment on this document. We all welcome your comments - leave them here.

Is TSO operating without a license to enforce copyright for PRINCE2?

skeptic — Sun, 03 Jan 2010 13:31:42 -0700

Is a British Government website inaccurate or is ~~APMG~~ TSO operating without a license?

TSO announces ITIL V3 Update mentors, and seems to have abandoned Incremental ITIL

skeptic — Tue, 08 Dec 2009 12:33:25 -0700

TSO has appointed the four "mentors" for the ITIL Refresh Refresh (thanks servicesphere)

Call for authors and reviewers for the ITIL V3 Refresh refresh

skeptic — Wed, 28 Oct 2009 14:54:43 -0600

All you budding ITIL authors, now is your chance.