A podcast of the original article. In preparation for the release of Microsoft Service Manager (previously known as “Service Desk”), Microsoft made a surprise joint announcement today with IBM.
A recent patent application appears to indicate that Microsoft is applying to patent CMDB. This issue is not attracting the outrage that it ought to.
A podcast of the original article "Should you do ITIL certification training with ITIL version 3 looming?"
It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include: Sensible Service Management Series for SMEs
A webinar on How to Keep Your IT Career Secure - if you missed it you can view the archived recording here
A white paper on the state of ITIL
Tipu, a new approach to service improvement
A new book, Basic Service Management
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