certification

Why the difference in numbers between PinkVerify and OGC ITIL product certifications?

skeptic — Mon, 08 Mar 2010 14:04:58 -0700

There appears to be more vendors certifying their products against more processes on PinkVerify than the OGC scheme. Why is that? What can OGC learn from Pink about making it easier for vendors? or does it show that PinkVerify is too easy? Does it matter?

ITIL V3 Master certification announced

skeptic — Tue, 01 Dec 2009 17:58:12 -0700

APMG have annnounced the ITIL Master certification.

Open letter to ITIL Qualifications Board

pjotrg — Thu, 05 Nov 2009 12:34:43 -0700

Today we have a guest post from Peter Gerritsen who has written a letter to the ITIL Qualifications Board proposing some changes to the ITIL V3 qualifications scheme. I told him he has a snowflake's chance in Hell given what they went through to get the scheme to this point (I have plenty of experience of hammering on the doors of Castle ITIL). We are interested in your views:

Pass the ITIL V3 Foundation exam in six easy and free steps

skeptic — Fri, 04 Sep 2009 23:42:14 -0600

If you know something about IT operations (not just development) and your IQ is in triple figures then passing the ITIL V3 Foundation exam should be no big deal and no big investment. Follow these steps:

Confusion around Best Practice in ITIL - Foundation exams questions unfair

skeptic — Sun, 30 Aug 2009 00:03:18 -0600

Recently I sat the ITIL V3 Foundation exam. Studying for it, sample questions show that there is now officially a distinction between "best practice" and "good practice" and it is worth a point in the exam to know the difference (and it was!). But I don't know how a student is expected to know about that distinction in meaning. In fact I think the questions are totally unfair.

Does ITIL V3 Intermediate certification need reform?

skeptic — Sun, 02 Aug 2009 03:18:14 -0600

Memo

To: the ITIL qualifications/certifications/training industry

From: we the unrepresented punters paying for this circus, a.k.a. candidates

Subject: one more pissed off customer

How to find free ITIL V3 Foundation training

skeptic — Thu, 30 Jul 2009 16:11:56 -0600

Personally I find learning from online videos even harder than learning from online webpages ("ooh look an incoming email..."), but for those of you who can stomach death-by-video this might be a good option for you to study free for your ITIL V3 Foundation course. This post has compiled and sorted a bunch of videos created by Marco Cattaneo and alerted me to the set, but you can also access them on Marco's own playlist on YouTube.

An ITIL V3 certification exam multiple-choice question debated

skeptic — Thu, 02 Jul 2009 21:57:43 -0600

Should ITIL certification exam multiple-choice questions test one's knowledge of the holy writ of the ITIL books or one's knowledge of the principles of ITIL or one's skills in mental manipulation and logic? I'm told by someone with photographic memory that one of the ITIL Foundation exam questions looks something like the following, which is quite similar to a sample question we discussed before.

Fast track to ITIL V3 Expert

skeptic — Mon, 29 Jun 2009 04:08:53 -0600

Further to our discussion around the real cost of ITIL certification, readers are reminded that there still exists a fast track to Expert status that is quicker and cheaper. It still isn't that quick or cheap, but it is better than the primary path. And it won't be around for long. The ITIL Qualifications Board's latest survey shows them bunching muscles, gathering themselves for the final spring, to kill off ITIL V2 certification once and for all. (For pity's sake, have your say to try and make that as hard as possible for them). In the meantime there is another way

The real cost of ITIL V3 Expert certification

skeptic — Sat, 20 Jun 2009 16:51:05 -0600

We've raised the issue before of whether ITIL certification offers a return on investment, especially if you pay your own way as compared to scamming the boss into paying for it. For those of you who are self-funded, the total cost may be food for thought. I reckon it is up to $60,000 or even more, depending on your hourly rate, not to mention 4 to 6 weeks out of your life.
[Updated: I was asked about online training so I looked at that too. Courses are much cheaper but if you factor cost of your time it is still a hefty commitment.]