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Skep's Pick: A CMDB is like a Swiss bank account This link is here because...(hover)

ITSMI

An Alternative to ITIL

I've never seen ITSMBOK™ but readers might like to check out this webinar to learn more about a 550 page book that seems to be an alternative set of guidance (and an alternative organisation ITSMI™ and certification CSMP™). Be quick it is Thursday May 17th.

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