strategy

Is ITIL Version 3 "Strategy Generation" a mystery process?

skeptic — Tue, 04 Dec 2007 01:57:18 -0700

Perhaps readers can help out one of your fellows who is stuck on the ITIL Version 3 process "Strategy Generation".

The Sheep from the Goats: ITIL vendors and Version 3

skeptic — Mon, 09 Jul 2007 02:19:20 -0600

ITIL Version 3 makes a big ask of the ITSM industry. It will be fascinating to watch how it shakes out. The scope of ITIL is an order of magnitude wider now: how many individuals and organisations will have the knowledge and skills to step up to the new requirements?

Let us start with an interesting quote:

McKinsey on IT Strategy; a combination of insight and gibberish

skeptic — Sat, 23 Jun 2007 22:01:24 -0600

Most analysts produce a combination of insight and gibberish, none more so than McKinsey.

The IT Skeptic reviews ITIL V3 book "Service Strategy"

skeptic — Mon, 18 Jun 2007 15:26:47 -0600

My review of "Service Strategy" is posted here.

If V2 taught us how to walk, V3 teaches us to run. Trouble is, many organizations are still sitting down.