V3

ITIL 2011 persists with the dangerous concept of supporting services

skeptic — Thu, 15 Sep 2011 14:43:55 -0600

Not only has ITIL V3.1 2011 not fixed the problems with business-vs-technical services, they have gone the wrong way and reinforced the problem. I will fight to the death to say there is no such thing as internal supporting "services", because I care about ITSM.

My how ITIL has grown: the size of the new ITIL V3 2011

skeptic — Fri, 15 Jul 2011 04:18:57 -0600

We have more news on ITIL ~~V3.1~~ V3 "2011 Edition", from itSMF International. Of most note is the extraordinary increase in the size of ITIL.

ITIL V3 2011: a new book and four new processes

skeptic — Sun, 26 Jun 2011 05:18:44 -0600

Let's discuss the only information we have about the upcoming ITIL V3 2011: this FAQ.

Why ITIL V3 2011 matters and how OGC, TSO and APMG aren't helping

skeptic — Fri, 24 Jun 2011 18:30:42 -0600

On July 29 2011 we will get the update to ITIL V3. There are calls for us to just relax and stop worrying about ITIL V3 2011. Those unconcerned by changes to ITIL are those immersed in it: the experts, the consultants, the trainers. The other million users of ITIL can't keep track of all the differences between V2, V3, and V3 2011. They don't have the time or the interest (or the means). Right now they are confused and uncertain. And Castle ITIL aren't helping.

"ITIL 2011" will replace "ITIL 2007" on 29 July 2011. V3 is dead, long live V3

skeptic — Thu, 23 Jun 2011 14:29:52 -0600

According to an "Elert" email from TSO, "ITIL 2011" will replace "ITIL 2007" on 29 July 2011. I can find no official announcement of this date on the OGC "Official ITIL" website, nor TSO. Odd. Premature elertication?

Its official, this is Version 3 of ITIL

skeptic — Wed, 22 Dec 2010 03:56:43 -0700

Do you realise that the moniker "V3" is finally official? For years OGC and TSO refused to label it V3. There is nothing on the front of the ITIL books (or inside them!) to tell you which is V3 or V2 (or V1). It must be hopelessly confusing to anyone new to it. But now that has all changed...

Book(s) review: the Key Element Guides

skeptic — Sun, 28 Nov 2010 16:42:21 -0700

The ITIL V3 Key Element Guides have been out for some time now. Seems I never finished and published a review I started writing long ago, sorry about that. Better late than never, here it is now.

Rant vs counter-rant: the ITIL V3 Certification Scheme

skeptic — Tue, 27 Jul 2010 13:51:28 -0600

Pierre Bernard over at Pink Elephant had a "personal rant" about "people «complaining» about the ITIL® V3 scheme" and "much negativity presently in various blogs and social media sites about the ITIL® v3 scheme". That'd be me, for one, so I feel compelled to comment.

Remarkably frank, but what are the benefits of the ITIL V3 Update?

skeptic — Mon, 19 Jul 2010 03:54:57 -0600

itSMF International have released a remarkably frank document describing the ITIL V3 Update. It's also a bit odd: it carries the banner of itSMFI but it is unsigned and undated. And it doesn't answer the question it poses: "ITIL® V3 Update, what are the benefits?"

ITIL product compliance criteria are no longer a secret

skeptic — Sat, 03 Jul 2010 01:30:25 -0600

APMG have done the right thing by publishing the assessment criteria for ITIL compliance. I was tempted to say they had no option because the arrangement was so absurd. And it probably was the silliest thing in the ITIL world