Service Operation

paragraph 2.4.3 should be the value of the volume to the business

Submitted by PELIJN on Mon, 2007-06-25 00:07

chapter 2 in each book should describe it from a volume perspective: Therefor paragraph 2.4.3 should be the value of the volume to the business... (see service design). In SO it is a generic value to the business. In SS it does not have the value to the business described. Better alignment between these values would be beneficial.

All books 2.2.1 repeats service definition

Submitted by skeptic on Sun, 2007-06-24 21:41

pure pedantry:

Chapter 2 is in all books (though with very subtle editorial differences).

2.2.1 the text at the start in a box defining a service is almost identical with the following paragraph - should have been edited?

SO regards KEDB as distinct from CMS, ST does not

Submitted by skeptic on Fri, 2007-06-22 02:16

SO p66 "the KEDB, like the CMS, forms part of a larger... SKMS" Clearly distinct.

ST p 68 "The CMS maintains... any related ... known errors". included.

NB there appears to be no mention of KEDB in ST?

Figure 4.8 in Service Transition and Figure 4.6 in Service Operation

Submitted by pfranck on Thu, 2007-06-21 21:57

Figure 4.8 in Service Transition and Figure 4.6 in Service Operation are both exactly the same, but one is a representation of a CMS, the other a representation of a SKMS if you read the subtitles.

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