Inconsistent between books

Application Management process is fully described under the organization but it is not mentioned as a process.

Nobody refers to Evaluation process [ST 4.6 p 138] in any other process.

ITSCM has a strategy dimension but it is not discussed in the strategy book

4.4.5.8 ‘Change Advisory Board Emergency Committee (CAB/EC) to facilitate this urgent action.’ change to ‘Emergency Change Advisory Board (ECAB).’

147
4.6.6.2 Outputs
2nd bullet point changed to ‘An Information Security Management System (ISMS)’
148
4.6.8 Information Management
3 instances of SMIS changed to ISMS

In last bullet list before section 3.6.3, penultimate bullet point [that's the second to last one, Billy-Bob] changed from ‘Security Management Information System (SMIS)’to ‘Information Security Management System (ISMS)’ [shades of the Peoples Front of Judea]

In Service Operation, page 38, figure 4.1 mentions an event can generate a change. Same is explained again in 4.1.5.7 where an event triggers a change. But there is no mention of a change triggered by an event in Service Transition.

chapter 2 in each book should describe it from a volume perspective: Therefor paragraph 2.4.3 should be the value of the volume to the business... (see service design). In SO it is a generic value to the business. In SS it does not have the value to the business described. Better alignment between these values would be beneficial.

SO p66 "the KEDB, like the CMS, forms part of a larger... SKMS" Clearly distinct.

ST p 68 "The CMS maintains... any related ... known errors". included.

NB there appears to be no mention of KEDB in ST?

Figure 4.8 in Service Transition and Figure 4.6 in Service Operation are both exactly the same, but one is a representation of a CMS, the other a representation of a SKMS if you read the subtitles.