I have just done my graduation and earning an average salary. I am interested in ITIL and want to learn more about ITSM consultation. Could you please help me on how to become a ITSM consultant and that too a good one.
Years ago* I wrote "The Emperor has no clothes. Where is the evidence for ITIL?" and I said "I would like to see some solid scientific research on quantified cost/benefit analyses". I think I can point us towards the answer and we may not like it.
It's not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include a series of 6 webinars for ManageEngine. (You can view the previous webinars there).
