Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
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My webinar (and a Twitterchat!) on When You Do (and Don’t) Need a Service Catalogue.
My recorded webinar on Seven Habits of Highly Effective Service Desks,
Now a regular host on ITSM Weekly Podcast Antipodean Edition
..and a regular writer on The ITSM Review.
Meet the IT Skeptic
in Las Vegas, USA baby, in 2014
Click here for more news about the IT Skeptic: where to meet, read, hear or see me and what useful stuff I have been producing lately, such as Standard+Case or my biggest and most important contribution to date: Slow IT and Meet In The Middle. A book is coming.
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