improvement

Headroom

It's more important to improve work than to do work.

Too many managers think improvement will happen magically in people's spare time.
If an organisation has a time recording system, a fun question is to ask how improvement is recorded. Often there are no codes for it.

If people have no headroom to do improvement then it won't happen. You'll be working the same way next year.

Agile continual improvement

Pursuit of improvement can hurt innovation. Agility is not how fast you can go, it is how fast you can change. So endless optimisation through continual Improvement can misdirect you

Doug Tedder is one of a group of ITSM writers who write good sense. He writes:

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