ITIL

The IT Infrastructure Library

Magic happens. BMC promise some magic ITIL.

Submitted by skeptic on Fri, 2007-06-15 06:32

People want to believe that "magic happens" [why is that bumper sticker so often on cars that look like not much magic happened to them?]. Vendors know this and exploit it by selling magic.

BMC's Ken Turbitt recently put out a paper "can you really get ITIL out of the box?"

ITIL V3 Certification points system: the magic number 21.5

Submitted by skeptic on Tue, 2007-06-12 12:22

[This post is out-dated now: see here for the latest news on certification.]

Many readers will be aware that the new ITIL Version 3 certification scheme requires 22 points for a Diploma (the old masters'/managers' certification). So what a surprise that V2 Service Manager plus Bridge course end up with a score of 21.5.

My first ITIL spam. ITSM is going to the dogs.

Submitted by skeptic on Sun, 2007-06-10 22:53

As one more item in the growing pile of evidence that the ITIL community has become the ITIL industry - that professional decorum is giving way to avarice - I just received my first ITIL spam. Whilst it makes a change from modifying my reproductive capabilities, it is none the less spam, and the fact that it comes from a reputable company is all the more disappointing.

The CMDB Federation lumbers on

Submitted by skeptic on Sun, 2007-06-10 09:07

For those of you who have been losing sleep over it, latests news on the CMDB Federation has it inching towards a standard for CMDB federation. [Go on, click the Federation link: kinda says it all really]. According to one HP developer's blog, the group has moved beyond UML to XML and are now coding in preparation for an "interop" when they will test their tools together. They should sell tickets. I for one would pay to see BMC, CA, Fujitsu, HP, IBM and Microsoft all discussing who is out of synch if it doesn't work.

Antonio Valle Salas's Mystery of the 1.1.1 Deleted - was ITIL once "public domain"?

Submitted by skeptic on Mon, 2007-06-04 10:39

Now here's a thing. A reader has uncovered a most interesting deletion from the ITIL V2 Service Support book.

Volcanic rumblings under the ITIL mountain

Submitted by skeptic on Sat, 2007-05-26 02:03

[This article has been withdrawn, sorry for the inconvenience]

ITIL damage by vendors? - The IT Skeptic

Submitted by skeptic on Wed, 2007-05-23 10:43
9:39 minutes (8 MB)

A podcast of the original article How badly is ITIL damaged by vendor influence? What needs fixing?

everything the IT Skeptic can find out about ITIL Version 3 on one page

Submitted by skeptic on Tue, 2007-05-22 09:45

The IT Skeptic is now collecting everything I can find out about ITIL Version 3 on one reference page. It will apppear on the RSS feed whenever it is updated, or else if you register you can subscribe to notifications at the bottom of the reference page ("subscribe post").

For example, here is what we know about Certification:

ITSM skepticism becomes a crowded field

Submitted by skeptic on Tue, 2007-05-22 04:19

Oh my! another entrant in the ITSM skeptic stakes: Ian Clayton at ITSMI is now blogging. Given the other blog I mentioned today, it is getting to be a busy field.

The scale of ITIL Version 3: are people ready for it?

Submitted by skeptic on Tue, 2007-05-22 01:14

People are starting to realise how different ITIL Version 3 ("The Refresh") is from ITIL Version 2, and how much more extensive the scope and ideas are. It is all good, but are the public prepared for it?

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