ITIL

The IT Infrastructure Library

Book(s) review: the Key Element Guides

Submitted by skeptic on Sun, 2010-11-28 23:42

The ITIL V3 Key Element Guides have been out for some time now. Seems I never finished and published a review I started writing long ago, sorry about that. Better late than never, here it is now.

The IT Skeptic's ITIL News feed

Submitted by skeptic on Tue, 2010-11-23 20:49

The IT Skeptic uses Yahoo Pipes to filter ITIL content for my own news reader.

Subscribe to this via RSS. Costs you nothing, earns me nothing, just a public service to my friends :)

Inconsistency in ITIL product compliance?

Submitted by skeptic on Sat, 2010-11-13 02:06

Reading an official OGC webpage today, it seems to me to imply that products certified by OGC before a certain time were assessed to a laxer set of criteria than more recent certifications. What do you infer when you read the following?

The ITIL Experience is subjective

Submitted by skeptic on Tue, 2010-11-02 19:42

A while ago on LinkedIn I had this old chestnut quoted at me, so I thought I'd roast it: the Hornbill/HDI/Bruton survey "The ITIL Experience".

Frameworks they are a Changin

Submitted by skeptic on Wed, 2010-10-27 22:15

The itinerant folksinger Rambling Kid Realitsm is like many outspoken protesters: he upholds the long association between radical ideals and dubious personal hygiene, and he has only a vague grasp of actual facts. That said, we reprint here his latest protest song Frameworks they are a Changin' for you to make of it what you will...

Come ITSM people
Wherever you roam

APMG accredited ITIL examination institute Peoplecert copying intellectual property?

Submitted by skeptic on Wed, 2010-10-20 20:20

[Updated 22/10/10 with more news, see end of this post]
[...and 23/10 with even more silliness from Peoplecert]
[...and so it goes on. Peoplecert seem totally incapable of understanding how copyright law operates.. how do they get to be an EI?]
[update 27/10: finally the content properly honours the original source, but it leaves us with two questions - see end of this post]

Not long ago the IT Skeptic told you about the appointment of the ninth ITIL Examination Institute (EI), Peoplecert, of Greece. Is this related to the ITSM-ITIL-PeopleCert website busily ripping off everyone else's web content without permission and using the trademarked ITIL swirl logo as their twitter picture? I hope an EI would have more respect for intellectual property. of course it can't be them because they are accredited by APMG and APMG audit their EIs so closely. Can it?

Who does the service desk serve?

Submitted by skeptic on Mon, 2010-10-04 05:56

Who does the service desk serve? That comes back to what the support service is there for.

ITIL made easy

Submitted by skeptic on Tue, 2010-09-28 21:40

Implementing ITIL is easy. Really. Here are the secrets of Easy ITIL:

Dirty Deeds reprise - ITIL is clearly a commercial product not a community work

Submitted by skeptic on Tue, 2010-09-21 22:08

Why did OGC get control of ITIL licensing content back from the British Government agency (OPSI) that is tasked with making government IP freely available to the public or at least free from monopolistic trading on it? Did TSO spit the dummy at the competition for their ITIL product sales? Or is it just that OGC are tasked with becoming a profit centre instead of a body for the public good? And where does that leave all the volunteers who so willingly contribute to the promotion and translation of ITIL? Who are they working for? We've had our share of commercial dirty deeds in ITIL's past but this latest lot may be the most troubling. (and check out this amazing video from the 1970s: AC/DC in their early days on Australian TV)

In defense of ITILista

Submitted by skeptic on Tue, 2010-09-14 20:49

Apparently ITIL people are obstructing the Cloud. Once again the poor techno-geeks' creative brilliance is stifled by unnecessary process.

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