ITIL

The IT Infrastructure Library

Free ITIL®

Submitted by skeptic on Tue, 2011-01-25 20:25
I bet you came looking for free sources of ITIL. Come on, admit it.
We don't condone content piracy here. The following links will show you some legitimately free ITIL resources:
ITSM library for $211
Free V3 training
Free V3 exams
Free V3 books
Free Service Catalogue
Pass the V3 Foundation in free and easy steps

And while you are browsing, check these out:

The Standard+Case model
All about ITIL® Version 3
V3 process list / xref
V3 role list
V3 policy list
V2 to V3 diagram
Questions for ITIL vendors
Request classes
Checklists

The Free ITIL Movement is an informal community for those who wish to support the following proposition:
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We the supporters of the Free ITIL Movement call upon the Cabinet Office of Her Majesty's UK Government to honour the spirit of the government's policy on transparency and public data, and the letter of the United Kingdom Government Licencing Framework (UKGLF), by releasing the Information Technology Infrastructure Library (ITIL) under the terms of the Open Government Licence (OGL).

ITIL publisher TSO and accreditor APMG have their contracts extended two years by OGC

Submitted by skeptic on Fri, 2011-01-21 19:23

OGC has renewed the outsourcing contracts for TSO to publish ITIL books and APMG to accredit ITIL training. And if I have this right, TSO defends the copyright and APMG defends the trademarked brand. The renewal is for two years - it could have been renewed from one to five years. It just feels odd being part of a supposed professional community and this is all we hear. This must be what it was like being a resident of a medieval estate: the news filters quietly down from the castle long after all is done and dusted.

Merry Christmas from the British Government? Is ITIL public domain?

Submitted by skeptic on Sun, 2010-12-26 11:24

There is a quiet revolution going on within the British Government right now. And it might just have handed the ITIL community a Christmas present: an open licence for ITIL.

the rising anger at OGC and APMG over ITIL and Prince2

Submitted by skeptic on Thu, 2010-12-23 20:12

There is rising anger at the attitudes and tactics of OGC and APMG over ITIL and Prince2. Most people can't speak out because APMG hold them to ransom over their livelihood. But a few do.

Its official, this is Version 3 of ITIL

Submitted by skeptic on Wed, 2010-12-22 10:56

Do you realise that the moniker "V3" is finally official? For years OGC and TSO refused to label it V3. There is nothing on the front of the ITIL books (or inside them!) to tell you which is V3 or V2 (or V1). It must be hopelessly confusing to anyone new to it. But now that has all changed...

The bull in a china shop

Submitted by skeptic on Thu, 2010-12-09 18:14

I flushed out some interesting feedback by talking favourably about OGC's IP protection. ITIL depends on volunteers and it is a fragile arrangement. When those volunteers' first direct official contact ever with OGC or TSO or APMG is not a certificate of appreciation but rather a cease-and-desist letter from a lawyer, that does not contribute to good will. Nor does it create the impression that we're all in this together, creating a body of knowledge for the public good. (When are you ever going to say thank-you, OGC?)

I'll defend ITIL when I need to.

Submitted by skeptic on Thu, 2010-12-09 09:14

These are strange times. I find myself defending ITIL, and defending myself for doing so.

ITIL: Don't shoot the message

Submitted by skeptic on Tue, 2010-12-07 22:26

It seems to me that ITIL is often very badly done (zealous, anal, officious, misdirected, overblown, dogmatic, theoretical, detached...), and people's bad experience results in them blaming ITIL itself. I've recently seen the effect of ITIL on a neophyte and it was positive and enriching: new awareness, new models to help solve challenges, hope for order in the chaos, a resource to help.

I point the finger at book-carrying door-to-door consultants, hype-merchant analysts generating their own industry, and tub-thumping vendors selling out-of-the-box snake-oil to the credulous (yes they share the blame). Don't shoot the message, shoot the inept messengers. Discuss.

OGC fix their trademark guidance for ITIL, Prince2 etc

Submitted by skeptic on Wed, 2010-12-01 21:22

There seems to be a little common sense filtering through with OGC's trademark enforcement. [Update: no there doesn't. Stories coming in of obviously silly threatening letters being sent to owners of products - mostly books - that have ITIL in the name. One of the tales is in the comments below.]

ITIL exam transparency

Submitted by skeptic on Wed, 2010-12-01 21:18

Continuing a series of reforms, APMG has released the ITIL exam statistics for the last three years.

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