ITIL

The IT Infrastructure Library

Axelos selling ITIL?

Submitted by skeptic on Wed, 2015-04-01 06:52

The IT Skeptic has seen paperwork today that appears to confirm big news for ITIL. Yes folks, we believe Axelos has sold ITIL® to a consortium of independent ITSM consultants.

Axelos Consulting Partner (ACP) Programme

Submitted by skeptic on Mon, 2015-03-30 09:08

Axelos recently announced their Axelos Consulting Partner (ACP) Programme to licence ... er I mean "formally recognize [sic]" consulting organisations practicing in all areas of Axelos "global best practice" including ITIL and PRINCE2. They're putting the squeeze on.

Axelos announces a new level of ITIL certification: Practitioner

Submitted by skeptic on Sun, 2015-03-15 22:04

After my dark forebodings about a potential squeeze on ITIL in 2015, Axelos' first(?) ITIL announcement of the year seems a good idea: yet another level of ITIl certification, the Practitioner.

the ITIL Squeeze in 2015

Submitted by skeptic on Thu, 2015-01-08 20:58

© Copyright CanstockPhoto.comAXELOS are doing a few troubling things lately, that may or may not point to an ITIL Squeeze in 2015 as AXELOS seek to capitalise on their purchase of ITIL (and the rest of the Best Practice por

Axelos are dropping ITIL complementary certifications

Submitted by skeptic on Fri, 2014-11-07 23:28

ImageThe creeping squeeze: Axelos will no longer recognise Complementary certifications for ITIL qualifications. I can't see anything positive for the ITIL community in this. In fact the only interpretation I can imagine is an attempt by Axelos to weaken competition.

ITIL exams have fallen 11% in the last year

Submitted by skeptic on Mon, 2014-09-15 11:58

According to Axelos numbers for the first half of 2014, ITIL exams worldwide have fallen 11% compared to the first half of 2013.

What is the best ITIL service desk tool?

Submitted by skeptic on Sun, 2014-07-27 21:19

I'm surprised that folk can say "X is the best" when they have no idea of someone's requirements.

If you evaluate a tool based on features, you're doing it wrong.

DevOps following in ITIL's footsteps

Submitted by skeptic on Tue, 2014-07-15 23:13

Listening to the DevOps world (I am immersing, or at least paddling) it sounds so exactly like the ITIL experience that I am literally laughing out loud:

ITIL v3 - what standard is this based on?

Submitted by skeptic on Thu, 2014-07-10 21:28

Somebody asked me this question recently: ITIL v3 - what standard is this based on? I thought I'd share (and extend) my reply here.

There is no standard for ITIL, at any version. ITIL is not based on any standard. No organisation can be certified as compliant with ITIL.

no such thing as ITIL consultants

Submitted by skeptic on Wed, 2014-07-09 22:52

Nailed it.The Practitioner’s Dilemma: How to Adapt ITIL http://itsmtransition.com/2014/07/how-to-adapt-itil/

"The magic happens when practitioners become expert at adapting best practices to solve their organization’s challenges."

Well yes. That's been true of consulting forever. ITIL only ran off the rails when supposed experts lost sight of that 

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