ITIL

The IT Infrastructure Library

The Service Delivery Tool gap?

Submitted by skeptic on Wed, 2007-02-14 19:57

A recent article raises the interesting question of why there are far more Service Support tools than Service Delivery tools. The IT Skeptic knows why. The underlying assumption of the article that I would skeptically challenge is that there is a role for Service Delivery tools.

Here is an article that raises the interesting question why there are far more Service Support tools than Service Delivery tools.

The CMDB boundary problem: stop chasing this technological rainbow of a unified CMDB repository

Submitted by skeptic on Mon, 2007-02-12 20:39

No matter how much you store in a central CMDB repository, there will always be some data somewhere else. Don't fall for all the vendor vapourware of federation tools. Stop chasing this technological rainbow of a unified CMDB repository. These are not technology problems. Fix the congiguration management process, then apply technology to the process if it helps.

Living without CMDB - The IT Skeptic

Submitted by skeptic on Sat, 2007-02-10 09:52
11:19 minutes (8 MB)

A podcast of the original article from the IT Skeptic: Living without CMDB
CMDB is positioned as the key underpinning foundation to ITIL:

A great article on how technology does not fix process in CMDB

Submitted by skeptic on Thu, 2007-02-08 21:26

Here is another source, George Spafford, saying that tools are not the solution to configuration problems, change process is. As I have said, technology does not fix process. People Process Technology, in that order.

Book review: "I Think Something is Missing From ITIL" by Ian Clayton, reviewed by the IT Skeptic

Submitted by skeptic on Mon, 2007-02-05 05:00

Recently the IT Skeptic was given a review copy of the book “I Think Something is Missing from ITIL” by the author, Ian Clayton. While the influence of Clayton’s ongoing scrap with the ITIL powers-that-be colours the book and gives personal or negative content too much space, it still forms a powerful critique of ITIL, and even more importantly a fascinating set of ideas for where ITIL should be.

Is ITIL dead in the water? - The IT Skeptic

Submitted by skeptic on Fri, 2007-02-02 09:23
4:10 minutes (3.82 MB)

A podcast of the original article from the IT Skeptic: Is ITIL Dead in the Water?
In five years time most organisations will consider ISO/IEC 20000 certification as a normal part of operating: a minimum benchmark. The horse has bolted with ISO/IEC 20000: the world sees it as “the ITIL standard” but OGC and itSMF have zero control of it.

ITIL is on the wane - Bruton

Submitted by skeptic on Mon, 2007-01-22 14:51

Here is an excellent article by Noel Bruton on how ITIL has peaked, that I commend to your attention.

But not just for that concept, though it is a lovely skeptical read. I particularly enjoyed his take on CMDB:

itSMF predicts competition to ITIL

Submitted by skeptic on Tue, 2007-01-09 23:30

Further to our recent comments about how ISO20000 will displace ITIL, and how the key players can be seen to be setting up for this, itSMF themselves predict emerging competition to ITIL:

IT Skeptic Awards 2006 - The IT Skeptic

Submitted by skeptic on Tue, 2007-01-02 11:32
8:43 minutes (7.98 MB)

This is a podcast of the original blog entry by the IT Skeptic.

The IT Skeptic is pleased to announce our first annual awards, presented to deserving figures and organisations in the IT industry in general and the ITSM industry in particular.

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