ITIL

The IT Infrastructure Library

itSMF announce all seven global ITIL Version 3 launch events only weeks away so book now!

Submitted by skeptic on Thu, 2007-05-03 21:43

The ITIL Version 3 Launch website has announced details of all seven launch events. The last one is only seven weeks away so book now. These have changed from the early plans the IT Skeptic described here. USA wins, Canada loses. Korea chosen over Japan.

Announcing the IT Skeptic's ITIL Pipe - an ITIL newsfeed

Submitted by skeptic on Wed, 2007-05-02 22:53

yahoo pipesUsing Yahoo's new beta tool Pipes, the IT Skeptic has built his own custom ITIL news feed. You can share this feed to bring you your daily ITIL news if you wish, simply by subscribing to the RSS feed.

APMG finally let us in on ITIL Certification thinking

Submitted by skeptic on Tue, 2007-05-01 22:35

This article has been podcast

kimono I knew I should have held this month's newsletter a few days. The moment it is published with another tirade about the lack of support information and direction in ITIL certification, APMG finally open the kimono.

The way OGC and APMG stand back without any response is completely unacceptable

Submitted by skeptic on Mon, 2007-04-30 10:37

This article has been podcast

More on ITIL Version 3 certification from Pink Elephant, so good on Pink for giving us some transparency into their thinking. Unfortunately that thinking is a bit alarming. OGC's and APMG's failure to act in the ongoing fiasco which is the ITIL certification industry right now is unacceptable.

Don't fall for the CMDB demo - The IT Skeptic

Submitted by skeptic on Mon, 2007-04-30 09:39
6:23 minutes (2.57 MB)

A podcast of the original article Don't fall for the demo: an asset database with bells and whistles is not a CMDB

Book review:"ITSM From Hell" - The IT Skeptic

Submitted by skeptic on Sun, 2007-04-29 09:48
7:43 minutes (3.1 MB)

A podcast of the original article: Book Review - "IT Service Management from Hell! Based on Not-ITIL®".

A Review of "IT Service Management from Hell! Based on Not-ITIL®" by Brian Johnson and Paul Wilkinson, editor Annelise Savill

IT Service Management from Hell is a silly book. And along the way it makes some serious points. A balanced view of anything is far healthier than blind obedience. Give this book to your staff to lighten the mood and stimulate discussion around ITIL.

A hot-potato ITIL Refresh session at upcoming bITa USA conference

Submitted by skeptic on Tue, 2007-04-10 09:16

Now here is a conference session the IT Skeptic would love to attend: "Can’t Speak Won’t Speak – ITILv3 "!

Book Review - "IT Service Management from Hell! Based on Not-ITIL®"

Submitted by skeptic on Wed, 2007-04-04 21:03

A Review of "IT Service Management from Hell! Based on Not-ITIL®" by Brian Johnson and Paul Wilkinson, editor Annelise Savill

This article has been podcast

IT Service Management from Hell is a silly book. And along the way it makes some serious points. A balanced view of anything is far healthier than blind obedience. Give this book to your staff to lighten the mood and stimulate discussion around ITIL.

Today’s shock joint announcement from Microsoft and IBM throws ITIL Refresh into doubt - The IT Skeptic

Submitted by skeptic on Sun, 2007-04-01 02:08
7:56 minutes (3.19 MB)

A podcast of the original article. In preparation for the release of Microsoft Service Manager (previously known as “Service Desk”), Microsoft made a surprise joint announcement today with IBM.

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