Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
APMG have released ITIL Master certification. The ITIL certification edifice grows higher and heavier. As with accreditation (prISM), I'm left wondering who they build these huge structures for.
Webinar on "To Protect and Serve" on March 13th, also timed for Aussies and Kiwis and Asia!
This session is approved for 1 Continual Professional Development (CPD) priSM credit!
Meet the IT Skeptic
Contact me to meet up
In Wellington New Zealand on May 11th-13th for itSMFnz National Conference
Useful stuff I have been producing lately:
or Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
or my biggest and most important contribution to date: Slow IT and Meet In The Middle.
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