Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
How best to measure your Problem Management practice?
Improve first. Measure, plan, manage, define and standardise later.
Meet the IT Skeptic
Contact me to meet up
In the USA, San Francisco, at DevOps Enterprise
...and the USA, Las Vegas (baby), at PINK15:
Click here for more news about the IT Skeptic: where to meet, read, hear or see me and what useful stuff I have been producing lately, such as Standard+Case
or Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
or my biggest and most important contribution to date: Slow IT and Meet In The Middle.
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