Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
How best to measure your Problem Management practice?
Improve first. Measure, plan, manage, define and standardise later.
Meet the IT Skeptic
Contact me to meet up
In Wellington New Zealand on May 11th-13th for itSMFnz National Conference
In Sydney Australia on August 20th for itSMF Australia National Conference
Useful stuff I have been producing lately:
or Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
or my biggest and most important contribution to date: Slow IT and Meet In The Middle.
Multi-Speed IT Capability
This year's Big Idea.
Want the IT Skeptic to speak at your online or real-world event?
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