Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
Marketing people are masters at giving distorted - sometimes downright misleading - interpretations of statistics. And often the numbers themselves are crap in the first place.
Discussion webinars on "How DevOps messes with your head", part 1:
And we continued with part 2...
The Pink Think Tank 2016 was on "MultiSpeed IT", read: DevOps. Here are the initial results
Read the IT Skeptic
Recently, Gene Kim and I interviewed each other about DevOps.
Gene interviewed me , and...
I interviewed Gene
Meet the IT Skeptic
Contact me to meet up
In London England on June 30 - July 1 2016 for DOES16UK
In San Francisco USA on November 7-9 2016 for DOES16
In Las Vegas USA on February 19-22 2017 for PINK17
I have been producing lately:
- Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
- Slow IT and Meet In The Middle
- Multi-Speed IT Capability
- The IT Renaissance, the movement that generates DevOps, BYOD, Shadow IT, and other phenomena ... this year's Big Idea.
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