Big and small they are all at it. Be extremely alert, this is a CODE RED EXTREME warning from Chokey the Chimp's Crap Factoid Early Warning Service.
Sunview Software claims to have pulled off the remarkable feat of delivering organisational change over TCP/IP. Better still IBM claims to get an ITIL process running in 2.5 minutes. Both are claiming ITIL as a Service. Chokey the Chimp says "crap".