Here it is, friends! Our book The agile Manager (small "a") is out now in paperback and ebook.
300 pages of our thoughts on New Ways of Working and Managing. Especially managing, the key that unlocks advancement to New Ways
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
I really like the "kill the ticket" movement in DevOps. (hat tip to Damon Edwards). A ticket means a work record in a tool like Remedy or Service Now to represent an incident, problem, change request, defect....