tools

A standardised work management tool?

Submitted by skeptic on Sun, 2018-11-18 16:18

The papers published by the DevOps Forum are a fabulous contribution to the DevOps body of knowledge. I always learn an immense amount from them. But with the latest paper I can't agree with it. It is Overcoming Inefficiencies in Multiple Work

Dont blame the tool: squeeze the asset, fix the behaviour

Submitted by skeptic on Mon, 2014-10-06 09:05

Organisations are far too quick to blame their software tools for their woes.

What is the best ITIL service desk tool?

Submitted by skeptic on Sun, 2014-07-27 21:19

I'm surprised that folk can say "X is the best" when they have no idea of someone's requirements.

If you evaluate a tool based on features, you're doing it wrong.

The guitar; a little parable about IT technology

Submitted by skeptic on Fri, 2013-05-17 23:29

ImageThe guitar: a little parable about how people approach IT technology.

What will affect the service desk over the next three years

Submitted by skeptic on Sun, 2013-02-24 00:20

Malcolm Fry asked me this question for his Session 602 The Service Desk: Past, Present & Future at the upcoming HDI conference in the USA. His question reminded me that I have been off in the philosophical never-never for too long. It is high time I got back to the bread-and-butter folks at the pointy front end of IT: the service desk team. So here are my thoughts on Malcolm's excellent question: What will affect the service desk over the next three years? Tweet this.
[Updated 25/2/13: added Bring Your own App and internal social media]

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