John Worthington aka MySvcMon

TypePostAuthorRepliesLast updated
Blog entrySLAs that promise a resolution time are like firemen promising to put a fire out skeptic1711 years 11 weeks ago
Blog entryUse SLA response metrics that matter skeptic411 years 11 weeks ago
Blog entryitSMF International needs to unite the ITIL community skeptic1111 years 14 weeks ago
Blog entryHow badly is ITIL damaged by vendor influence? What needs fixing? skeptic911 years 14 weeks ago
Blog entryCommunity, Activity, Environment: put the main effort into changing the people and culture instead of twiddling with tools skeptic1211 years 16 weeks ago
Blog entryAnnouncing the IT Skeptic Awards for 2007 skeptic2111 years 18 weeks ago
Blog entrySetting the target goal for service management initiatives skeptic611 years 25 weeks ago
Blog entryThose who would promote CMDB should promote CMDB skeptic111 years 30 weeks ago
Blog entryCrap Factoid Alert: one third of sites have completed a CMDB skeptic1311 years 30 weeks ago
Blog entryGive up on ITIL V3 training and certification - it is not going to change skeptic1311 years 33 weeks ago
Blog entryBuilding complex people systems skeptic1811 years 40 weeks ago
Blog entryVendor marketeers stretch to reach out for ITIL skeptic1111 years 44 weeks ago
Blog entryIT has no respect for or understanding of customers and users skeptic1211 years 46 weeks ago
Blog entryITIL's biggest hole: where is the meta-lifecycle? skeptic7311 years 47 weeks ago
Blog entryITIL V3: where's the portal? skeptic511 years 48 weeks ago
Blog entryThe soundtrack to the IT Skeptic blog skeptic2011 years 51 weeks ago
Blog entryWhich ITIL3 books do you use most? Is there a useful subset? skeptic212 years 2 weeks ago
Blog entryLiving without CMDB skeptic712 years 11 weeks ago
Blog entryIs ITIL Version 3 "Strategy Generation" a mystery process? skeptic612 years 21 weeks ago
Blog entryAPMG finally let us in on ITIL Certification thinking skeptic1612 years 29 weeks ago
Blog entryHow long can they beat the CMDB drum? What is the next fad? skeptic3812 years 31 weeks ago
Blog entrythe dropping of ITIL Version 2 certification, training, and publications skeptic2712 years 31 weeks ago
Blog entryMagic happens. BMC promise some magic ITIL. skeptic712 years 36 weeks ago
Blog entryITIL Version 2.5: Will we see hybrids? skeptic712 years 41 weeks ago
Blog entryThese big frameworks are in vogue because as opposed to thinking, folks just want the answer skeptic213 years 3 days ago