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bobgrins

Identity

Name

Bob Grinsell

Website

http://www.linkedin.com/in/bobgrinsell

Country

USA

Organisation

BCBS MN

About you

Experienced in Request Management, Service Level Management, Problem and Incident Management and Service Delivery. Extensive involvement in Discovery projects and needs analysis, including establishing Service Delivery plans, Service Level Agreements and performance metrics, creating process flow charts, communication templates and procedural documents.

ITIL v2 and v3 certified, Lean Practitioner, Project Management experienced, developer of Service Delivery plans and process documents, identification and analysis of performance metrics and management of customer requirements and expectations.

History

Member for: 11 years 9 weeks

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