itsm_stephen

Identity

Name
Stephen Alexander
Website
http://itsmmd.com
Country
USA
Organisation
CSC
About you

More than a decade in IT now.

ITIL v2, v3 certified. ISO 20000 Foundations certified. Regular reader here, sometimes I even leave a comment.

I have a lot of experience in event, incident, change, configuration management technologies. I also have experience creating, owning, managing processes - mostly around Change, Incident, Problem, and Event. This is different of course from running/configuring the technology...

I think I prefer the process over the technology. Certainly more difficult in some ways (negotiating with people, meeting 'best practice' with local culture) but easier in others (I don't have to learn a technology/language nor deal directly with vendor support...thankfully).

I have my own blog, with my own crazy ideas. http://itsmmd.com

stephen.alexander@gmail.com

History

Member for
12 years 35 weeks