the value of ITIL certification
ITSM Portal raises the question of the value of ITIL certifications. To me they aren't worth much.
ITSM Portal's LinkedIn group "ITIL & ITSM Certified Experts" shows an interesting thread on this topic.
Opinions range from "Training is never a waste of time and personal effort" and a realistic "Most organisation are only working based on ITIL V2", up to " I am both an ITIL Expert on the V3 certification path and a Service Manager on the V2 path. I can tell you which one I am prouder of. Hands down - it's the V2 path.".
Apparently folk are wondering if V3 devalues V2 certification and the 2011 update devalues V3 certification. I don't think they were worth that much to begin with, so I'd not be worrying. (I also wonder how many potential employers even know the difference between the various ITIL versions).
To be accredited in other professions you need a three or four year tertiary qualification, and possibly an internship after that (e.g engineer, lawyer, doctor...).
To be an "ITIL Expert" you need to do as little as 15 days training and a few multi-choice exams. Never mind what it cost you, I don't think it is worth much. I wouldn't let someone wire my house just because they did a three-week polytechnic course, let alone "rewire" my IT operations. The ITIL V2 Master was harder but not that much harder compared to an MBA or a B.Eng.
I look forward to the day when we require real tertiary qualifications and real professional accreditation before we let people start hacking at an IT department. (Yes yes I know about priSM. I've commented before: I think it is way too heavy for ITSM and the wrong owner for a more generic IT professional.)
In the meantime prospective employers should check out the actual results delivered by a prospective employee or consultant... but they won't; they'll take the shortcut of recognising an ITIL Expert ticket instead. Caveat emptor.